Guiding a group of clients successfully in any activity requires the Guide to have knowledge of the subject in order to educate and entertain as well as the ability to look after the safety of the clients. These are the soft and hard skills of guiding.
In some industries the hard skills or safety skills are far more pronounced then in others. A guide, who leads white water paddling trips, offers mountain climbs, leads a nature trail, or goes hiking etc, needs to have a very well developed ability to ensure the safety of the clients in what is potentially a high risk activity. The ability to provide the activity safely is far more important than the educational knowledge imparted during the trip. We can think of these hard skills as the Guides “Drivers Licence”, the skills needed to run the physical activity.
The soft or knowledge based skills are less important in Activity or Adventure Guides then a Guide whose primary focus is providing an overview of South Africa to a visitor from the comfort of a coach.
However these skills work together – so where should we place the greatest importance?
Any Guiding activity that is primarily low risk and focuses on educating the client should have a high importance placed on the soft skills of guiding. A Guide who works from a coach or vehicle primarily imparts knowledge, and the safety of the groups travel is in the hands of the driver. This is what prompted the regulations about driver guides, as a driver of a vehicle can not adequately look after the safety of the physical trip (driving) if they are focusing on educating the visitors about South Africa.
In activities that are primarily high risk, it is imperative that importance is placed on the hard skills, or the ‘Drivers Licence”.
If we cannot guarantee the physical safety of visitors during an activity because we are focusing too much on imparting knowledge then we are failing in our duties as guides. The physical activity MUST take preference over the knowledge imparted in all cases.
In this light, a guide who holds a national qualification in Culture or other knowledge based subject, and who guides outside of the safety of a coach, should also hold an additional qualification that proves their competence to run the physical aspect of the trip, such as, Mountain Walking, Paddling, Dangerous Game, Rock Climbing, Surfing, Kite-boarding, 4×4 etc. Not to do so could be regarded as a failure in our duty of care and could be regarded as gross negligence.
There is a safety aspect and there is an educational aspect to all guiding. Being able to recognise birds in a coastal forest should not qualify a Guide to take clients to view Bearded Vultures by foot on the Drakensberg escarpment unless you also hold a qualification to enter into that specialist environment.
The safety of clients is fundamental and that is often dependent on the environment we enter into – if you are a qualified SCUBA diver, does that mean you can now fly a Kite Board as well – and walking on flat terrain is very different to walking in a mountainous area?
Training guides in the educational aspects of History, Culture, Nature etc is one thing, training them to escort clients safely is completely different and non-negotiable and the current industry associations recommendations where available should be enforced by Provincial Registrars for all guides.